The barback is the assistant of the bartender. Many bartenders start with a bar porter job, where they are able to first learn the ropes of the establishment. The bar porter job will have a first-hand look at how a bar is run, and will help better your speed, agility, and professionalism. The ideal candidate should have a great work ethic and helpful attitude. ESSENTIAL RESPONSIBILITIES  - Deliver internal and external guest service in accordance withcompany service standards - Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who may be intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy - Sets up bars for operation; cuts fruit; stocks ice; empties garbage - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work- station  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par stock levels and orders bar supplies as necessary; delivers orders - Maintains equipment as requiredin accordance with established guidelines and safety procedures; reports any maintenance problems to manager - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures - Resolves service issues according to established guidelines - Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual  

The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies.  ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk collection, Markers, Personal checks, Promotional coupons, and Slot vouchers - Executes accurate reports, as needed, including: Balancing banks, closeout reports, daily deposits, table fills and credits, reconciliation of kiosks, check cashing applications, and subsidiary reports- Demonstrates outstanding internal and external service

The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies.  ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk collection, Markers, Personal checks, Promotional coupons, and Slot vouchers - Executes accurate reports, as needed, including: Balancing banks, closeout reports, daily deposits, table fills and credits, reconciliation of kiosks, check cashing applications, and subsidiary reports- Demonstrates outstanding internal and external service

The cage supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor achievements of performance and profit objectives. The ideal candidate for this position is someone with previous cage cashier or cage supervisor experience. The candidate should be reliable, trustworthy, and willing to adhere to casino policies. ESSENTIAL RESPONSIBILITIES - Assists in creating effective and efficient schedules- Responsible for assisting in the budget process for the department, providing recommendations, ensuring compliance to departmental budget initiatives, and reporting budget concerns to manager- Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift- Reviews and approves Cage documentation based on established levels of authorization in absence of a manager on assigned shift- Responds to guest inquiries while monitoring and applying service recovery within authorized levels- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements- Prepares/reviews currency transactions reports- Verifies vault accountability at end of shift- Verifies Credit line availability- Reviews multiple transactions logs for accuracy- Responsible for verification of Main Bank and Window Cashier drawers- Authorizes checks- Prepares customer deposit and safekeeping log- Responsible for staff development and training programs- Responsible for rewards and recognition program to maximize employee engagement- Evaluates team members within department and delivers constructive feedback to employees regarding performance- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs- Determines work procedures and expedites workflow- Responsible for employee performance (disciplining, coaching, counseling)- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures  - Maintains strict confidentiality in all departmental and company matters

The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  ESSENTIAL RESPONSIBILITIES  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming floor on their assigned shift- Effectively handles customer concerns and requests- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment - Verifies table inventories and effectively manages table limits- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances- Assists with the overall integrity of daily Table Games and/or Slot operations- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

The job of a cocktail server is to provide alcoholic beverages to customers at a lounge, nightclub, or bar. Cocktail servers frequently take orders from customers, deliver drinks and food, participate in special events, and make suggestions to customers. They may also clean and stock beverage service stations, collect dirty cups, and report noticeably intoxicated guests to supervisors. In some cases, a cocktail server may also focus on promoting the venue, itemizing bills, and processing payments. The ideal candidate will have had experience in high volume dining/bartending, will have knowledge of mixology, and has great communication skills. ESSENTIAL RESPONSIBILITIES - Prepares and/or serves beverages following standard practices and recipes- Maintains cleanliness and safety of work and guest areas- Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures- Monitors guest consumption of alcohol, intervening as needed according to established practices- Operates the POS system in accordance with established procedures- Coordinates beverage service to maintain an efficient service flow

The cook is responsible for all aspects of hot and cold food preparation including production, maintaining quality standards, sanitation, food safety and all other duties that may be assigned by the immediate supervisor. To find success in this position, the candidate should be a skilled multitasker who adheres to food safety codes. While some experience in high volume dining is preferred, the most important characteristics we are looking for are passion, energy, and determination which lead to stellar service and help us continue to expand our brand and ensure an exciting future. ESSENTIAL RESPONSIBILITIES - Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible

Looking for a career change or new opportunity? Hollywood Casino Aurora is now looking for interest in Dealer School! Dealer school, also known as a casino dealer training program, is an educational program within the casino where aspiring individuals learn the skills and techniques required to become professional casino dealers.   ESSENTIAL DUTIES AND RESPONSIBILITIES  - Dealer School is FREE TO ATTEND if selected - PAID DEALER SCHOOL - Candidates are eligible for day one benefits- Dealer School will run for 3 weeks (5 days a week, 8 hours a day)-Blackjack classes will begin on June 3rd. BENEFITS:  - Day one benefits - Medical, dental, vision, 401k, and many more - Competitive pay - Gym reimbursement - Tuition assistance - Diversity scholarship program - Pet insurance  - Corporate discount program - Health and wellness programs - Employee referral program  

The dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience.  ESSENTIAL RESPONSIBILITIES - Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games

The host/hostess Greets and seats guests at tables, answers general guest questions about the property and guest services and maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up. ESSENTIAL RESPONSIBILITIES  - Remains current with restaurant beer, cocktail, and food menus- Keeps entry area and host stand clean and organized- Keeps host area well stocked with necessary equipment, forms, and supplies- Works in cooperation with other team members to provide a high quality of service - Assists as required in table maintenance and cleans when necessary- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment- Completes opening, closing, and other side duties as assigned- Attends departmental and company meetings/trainings as required- Maintains a clean workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the Department Standard Operating Procedures Manual

The facilities technician performs preventative and general maintenance tasks, installations, general cleaning, and other tasks as assigned. ESSENTIAL RESPONSIBILITIES  - Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner- Perform general maintenance including plumbing, electrical, carpentry, painting, and dry wall repairs- Perform maintenance, troubleshooting, preventative maintenance, and repairs as directed- Complete ready repairs such as cabinet installations, restroom fixture repair, lighting fixture replacements etc- Inspect and adjust property equipment as necessary- Collaborate with other Facilities Team Members and Departments on tasks and projects- Assist in the installation or relocation of equipment and property furniture- Uses hand tools and power tools in making maintenance repairs- Participates in general cleaning, painting, and repair work- Perform exterior maintenance, snow removal and salting as necessary- Attend departmental and company meetings- Adheres to all safety procedures and keeps work area clean of debris

The marketing coordinator assists and supports the Marketing Department with promotions and events at client locations by performing various duties to support customers’ visits and/or events.  ESSENTIAL RESPONSIBILITIES  - Notifies winners via e-mail and phone and coordinates prize awards- Assist with planning and preparation of promotions and advertising materials- Documents patron participation including names, phone numbers and e-mail addresses- Assists with the set up and display of advertising items- Assists as needed at special events- Works closely with the entire PSG team to drive results and assist in many key areas: ordering and tracking of promotional items, submission and payment of invoices, inputting of data into support programs, and the tracking and filing of agreements & contracts - Works closely with Director of Marketing, Director of Operations and VP of Marketing to support Account Managers and Sales personnel with their marketing and promotional needs in the field- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying- Work in conjunction with other departments on an as needed basis

The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card placement- Responsible to know all rules of the different Poker games offered when dealing Poker- Perpetuate Hollywood Casino’s commitment towards quality guest service

The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card placement- Responsible to know all rules of the different Poker games offered when dealing Poker- Perpetuate Hollywood Casino’s commitment towards quality guest service

The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand- Responsible for monitoring and supporting the Property’s diversity spend initiatives- Responsible for procurement and expediting of all material supplies, equipment, and services across state and at properties- Monitors results of department/function through inspection, evaluation, and analysismakes changes if necessary to achieve end result- Ensures all vendors comply with licensing requirements for appropriate regulatory bodies- Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract, and negotiations with vendors, while maintaining compliance with state regulations and internal controls- Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items- Negotiates with vendors for good and services; negotiates the best possible price and service guarantee- Develops new supply source where vendors are inadequate- Audits blanket purchase orders and releases against blanket requisitions- Purchases items and services on an advanced level- identifies and implements economic savings and synergies across properties as appropriate- Responsible for staff development and training programs- Responsible for rewards and recognition program to maximize employee engagement- Evaluates team members within department and delivers constructive feedback to employees regarding performance- Determines recommendation for staffing - Responsible for employee performance (disciplining, coaching, counseling)- Responsible for the overall achievement of departmental customer service goals

The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition- Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners- Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino- Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas- Escort individuals who have an admitted gaming issue to the dockside IGB Agent- Report suspicious activity- Maintain First Aid/AED certification - Respond to medical emergencies and complete Illness/Injury reports- Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service

The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition- Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners- Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino- Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas- Escort individuals who have an admitted gaming issue to the dockside IGB Agent- Report suspicious activity- Maintain First Aid/AED certification - Respond to medical emergencies and complete Illness/Injury reports- Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service

The slot attendant is responsible for monitoring of electronic gaming device activity in an assigned area. ESSENTIAL RESPONSIBILITIES  - Exchanges currency for guests- Performs routine machine repairs and service, including jackpot and ticket fill process- Educates and enrolls electronic gaming device guests in the Slot Marketing Program- Takes beverage orders in assigned area for the server and/or utilities service station for non-alcoholic beverages when necessary- Attends departmental and company meetings as required

The slot technician performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. ESSENTIAL RESPONSIBILITIES  - Performs slot machine installations, relocations, and conversions- Performs routine maintenance and upgrades to electronic gaming devices- Attends departmental and company meetings as required

The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES  - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required