Reopening Updates

All the information you need about the reopening of Hollywood Casino Aurora. We will continue to add information as it becomes available, please check back often.
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Statement by greg moore, vice president & General manager, on the reopening of hollywood casino aurora

While the amenities our customers have come to know and love will be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Illinois Gaming Board, state and local leaders, and public health officials to finalize comprehensive reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:

 

Social Distancing:

  • We will have limited capacity on our gaming floor.
  • The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
  • The number of slot machines and seats at tables games available will be limited.
  • There will be no large drawings, tournaments, or special events.
  • Restaurant offerings will be limited to Take Two Deli, Fairbanks Steakhouse, and Legends Bar.
  • Epic Buffet will remain closed.
  • VIP Lounge is open.
  • Rodeo drive and valet will also be closed.

 

Health & Safety

  • Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
  • Guests are required wear face masks to enter and throughout the duration of their visit.
  • Slot machines will be thoroughly and regularly cleaned throughout the day.
  • Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.

 

We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.

Casino

The casino will be open Sunday – Thursday from 8:30 a.m. – 4:30 a.m. and Friday and Saturday from 8:30 a.m. – 6:30 a.m.

Slot machines are configured to meet social distancing requirements.

Table games have a maximum occupancy based on type of game.

The Poker Room will remain closed at this time.

The Sportsbook is now open!

Guests are required wear face masks to enter and throughout the duration of their visit.

Promotions

There are no promotions currently scheduled. Please check back often for updates.

Dining

Take 2 Deli: Open

Legends Bar: Open

Epic Buffet: Closed
Fairbanks Steakhouse: Open
VIP Lounge: Open

Casino

Hollywood Casino Aurora has reopened.

Casino Hours:
Sunday – Thursday: 8:30 a.m. – 4:30 a.m.
Friday & Saturday: 8:30 a.m. – 6:30 a.m.

Following Illinois Gaming Board and CDC guidelines, our casino floor will open with strict procedures in place for the safety of our guests and Team Members including physical distancing and enhanced cleaning that includes deep cleaning from 4:30 a.m. – 8:30 a.m. daily. Sanitizer stations have been installed on the casino floor and are readily available throughout the facility. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell please stay home.

Dining and Nightlife

The Take2 Deli and Fairbanks Steakhouse will be the only dining options open with limited menus. The Epic Buffet, and the VIP Lounge will be closed. Live music and entertainment are currently suspended.

General

Will I need to wear a mask at Hollywood Casino Aurora? Yes, masks are required for all guests and must be worn during your entire visit. Hollywood Casino Aurora will not supply masks.

Do I have to wear a mask if I have a medical condition?
Yes, masks are required for all guests and must be worn during your entire visit.

What should I expect upon entry?
Guests will be required to self-screen for Covid related symptoms and risks, briefly remove masks at turnstiles for identification and must be able to present a valid ID to enter the property if asked by security, as we check ID's for guests that appear 30 years of age or younger. (approved ID’s consist valid Driver’s License, Passport, or Military ID)
Military ID must be accompanied by a state issued ID.

How will I enter Hollywood Casino Aurora?
Valet parking will be closed. The Parking Garage on the corner of Galena and River will be open and remains Free to all mychoice Card Holders. West Boarding parking and Entrance will be open and available for use as well. Owners Club and Elite members will have special lines marked at both the Main Entrance and West Boarding.

Will my tier benefits be extended?
Current tiers will be extended through August 2nd, 2020.

The 2020 Earning Period has been extended as well. Guests can earn tier points from January 1st, 2020 to April 30th, 2021.

What about the Tier Renewal that was to occur in April?
Elite/Owners will be contacted by a Host.

What has happened to my previous offers and promotions?
All promotions and offers are expired. We are currently sending new offers.

Will I be able to play table games?
Yes, seating has been modified to promote social distancing on all table games. We are currently offering Blackjack and Roulette. No food or drink is permitted while at a Table Game. Masks are mandatory at all Table Games. Poker is currently unavailable.

Will there be handicap parking available?
Handicap self-parking is available at West Boarding and on each level of the parking garage. Handicapped guests may also be dropped off at the Entrances however vehicles will not be permitted to stay parked there.

Will wheelchairs be available?
No, wheelchairs are not available at this time.

Will the Sportsbook be open?
The Sportsbook at Hollywood Casino Aurora is now open!

Am I able to park Valet?
Currently valet parking remains closed but West Boarding will be open on a daily basis until further notice.