Our Policy

Commitment to Accessibility

Hollywood Casino Aurora is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, Hollywood Casino Aurora’s website has been designed to comply with Web Content Accessibility Guidelines 2.0 Levels A and AA. Hollywood Casino Aurora also offers a number of accessible rooms and built-in accessibility features in its facilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information, services, or facilities at Hollywood Casino Aurora or via Hollywood Casino Aurora's website should send an email to [email protected] or call us at 630-801-1234 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or telephone number at which they can be reached. Hollywood Casino Aurora may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation. Hollywood Casino Aurora welcomes calls from guests who use telephone relay services and has made available the following telephone number for guests who use TTY services: 630-801-1234

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may notify us by sending an email to [email protected] or calling us at 630-801-1234. In your communication to us, please specify the nature of the accessibility difficulty, including the web address, that may have presented an accessibility challenge.

Links to Third Party Websites

Hollywood Casino Aurora’s website contains links to certain websites hosted and controlled by third party entities. Hollywood Casino Aurora does not make representations with regard to the accessibility of these websites and is unable to remmediate barriers to access that users with disabilities may experience when visiting such websites.